Buyer Protection
Confidence through every stage
Choosing online should leave you confident about both the car and the purchase. Our process protects your payment while giving you time to inspect the vehicle and decide whether to accept it.
Your Purchase Guarantees
Six commitments. Set out in writing.
These commitments form part of the contract for every vehicle we sell.
14 Days to Return or Exchange
After delivery, spend 14 days testing and inspecting your car. If it does not suit you, choose a full refund or exchange it for another vehicle in our stock.
Payment Kept Secure
From payment until acceptance, your money remains in a secure holding account. You decide whether to accept the car and release the funds or receive a full refund.
12-Month Warranty
Every approved car includes cover for major mechanical components, including the engine and transmission, supported by a nationwide repair network.
Documented Inspection
Qualified technicians use professional diagnostic equipment to complete a 168-point inspection. The full report is supplied with your car.
Delivery Looked After
We organise preparation, clearing, insured transport and your handover, so the car arrives ready for you to drive.
People You Can Reach
Speak to our team directly, receive every cost in writing before signing and take the time you need to make your decision.
How Your Payment Is Protected
Your payment stays protected until you decide
You should know where your money is throughout the purchase. Our holding-account process sets out when funds are protected, released or refunded.
1. Payment enters the holding account
We begin preparation and clearing when we receive proof that your payment has been made into the secure holding account.
2. Funds remain protected
The money stays untouched in the holding account during clearing, delivery and the full 14-day inspection period.
3. You confirm your decision
If you accept the car, the funds are released to complete the purchase. If you reject it, the payment is returned in full.
Selected With Care
We look for the things that matter to you
A car's condition and history are not always clear from a photograph. Our sourcing and inspection process looks beyond the listing, using workshop expertise to identify problems before we approve a vehicle for sale.
- Established sources — we select cars from established banking, leasing and fleet partners for their condition, history and reliability.
- Quality before volume — our team has no sales-volume incentives; every car must qualify for its place in our stock.
- Inspected before listing — experienced technicians check each vehicle before it appears for sale.
- Standards without exceptions — any vehicle that falls short is excluded from our listings.
Approval Starts Here
What our checks must establish
A car is approved for sale only when it meets every requirement below. A lower price does not replace a passed check.
- Service and maintenance records verified
- No outstanding major mechanical problems
- A history free of significant accident damage
- A completed inspection confirming roadworthiness
- Our quality and safety requirements met
- Complete and valid registration paperwork
Cars with known faults or defects are excluded from our stock. We do not offer them at a discount or sell them as seen: every listing must meet the standard you should expect throughout your 14-day inspection period.
Make your choice with room to be certain
Your payment stays protected secure while you spend 14 days testing and inspecting the car. If it does not suit you, choose a return or exchange.